Support
We're here when you need us.
Email, phone or in-app ticket — pick what works. Most queries are resolved within one business day.
Best for non-urgent issues.
support@paytap.co.inPhone
Mon–Sat, 9am–7pm IST.
+91 9900010964In-app ticket
Submit from the Paytap app for fastest tracking.
Open appHelp topics
- Activating your tag and completing KYC
- Loading and refunding your wallet
- Setting per-vehicle and per-transaction limits
- Replacing a lost or damaged tag
- Closing your account
- Adding team members and roles
Response SLAs
Email
First response within 1 business day.
Phone
Connected during business hours (Mon–Sat, 9am–7pm IST).
In-app ticket
Acknowledged within 4 business hours.
Critical / fraud alerts
Triaged immediately, 24×7.