This Privacy Policy describes how DriveTap Innovation India Pvt. Ltd. ("Paytap", "we", "us", "our") collects, uses, shares and protects your information when you use our website, mobile app, NFC tags, business dashboard and related services (collectively, the "Services").
1. Data we collect
- Personal information: name, email, phone, address.
- KYC data: PAN, government-issued IDs, photographs and other details required by RBI / our PPI partner for wallet issuance.
- Transaction data: wallet load history, tap transactions, vehicle, location, timestamp, merchant.
- Device & technical data: IP address, device identifiers, OS, browser, app version.
- Usage data: pages visited, features used, support tickets.
2. How we use your data
- To deliver the Services — tag activation, wallet operations, payments, dashboard.
- To meet legal, regulatory and KYC obligations under RBI and other Indian laws.
- To prevent fraud, money laundering and unauthorised transactions.
- To improve product, support and security.
- To send service, transactional and (with consent) marketing communications.
3. How we share your data
We share data only with:
- Our RBI-authorized PPI partners that issue and operate the wallet.
- Payment processors, banks and card networks involved in your transactions.
- Regulators and law enforcement when legally required.
- Service providers (hosting, analytics, KYC) under strict confidentiality.
We do not sell your personal data.
4. Your rights
- Right to access the personal data we hold about you.
- Right to correct inaccurate information.
- Right to deletion, subject to regulatory record-keeping obligations.
- Right to data portability where applicable.
- Right to withdraw consent for marketing communications at any time.
To exercise these rights, email support@paytap.co.in.
5. Data retention
We retain personal and transaction data for as long as needed to deliver the Services and to comply with applicable laws (typically a minimum of 5 years for KYC and transaction records, as required by RBI norms).
6. Cookies and analytics
With your consent, our website uses cookies and tools like Google Tag Manager and the Meta (Facebook) Pixel to measure performance and improve the experience. You can change your choice at any time by clearing site data for paytap.ai or revoking consent in our cookie banner.
7. Security
All personal and transaction data is encrypted in transit and at rest. Card data handling is PCI-DSS compliant. Our systems undergo regular VAPT audits and we maintain 2FA, fraud monitoring and transaction alerts.
8. Contact
For privacy concerns, write to support@paytap.co.in or to our registered office: DriveTap Innovation India Pvt. Ltd., Level 15, Concorde Towers, 1 Vittal Mallya Road, UB City, Bengaluru – 560001, Karnataka, India.